Privacy Policy

1. Who We Are

My Maintenance is a registered MSME providing plumbing and home maintenance services.

MSME Registration: UDYAM-WB-18-0191051

2. Information We Collect

We collect only what’s needed to serve you:

- Contact details: Name, phone number, email, service address

- Service details: Booking history, maintenance schedules, plan type, payment records

- Technical data: IP address, browser type, cookies for website performance

3. How We Use Your Information

We use your data to:

- Schedule and complete maintenance services

- Assign your relationship manager and technicians

- Send service reminders, invoices, and plan updates

- Improve our website and customer support

- Meet legal and safety requirements

We do not sell your personal data.

4. Sharing Your Information

We share data only when necessary:

- With technicians: To complete your booked services at your address

- With payment partners: To process transactions securely

- With authorities: If required by law or to prevent fraud

5. Data Security

We store your data securely using industry-standard practices. Only authorized staff can access it. While no system is 100% secure, we take reasonable steps to protect your information.

6. Cookies

Our site uses cookies to remember preferences and track site usage. You can disable cookies in your browser, but some features may not work properly.

7. Your Rights

You can request a copy of your data, ask us to correct or delete it, or opt out of marketing messages anytime. Contact us using the details below.

8. Third-Party Links

Our website may link to WhatsApp, payment gateways, or other sites. We’re not responsible for their privacy practices. Please review their policies separately.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in law or our services. The latest version will always be posted on this page with a new effective date.

10. Contact Us

For privacy questions or data requests:

My Maintenance

Email: info@mymaintenance.in

Phone: 7980535383

Address: Nayabad, Kolkata, West Bengal - 700150